Frequently Asked Questions

When it comes to roofing, it can be difficult to know where to begin with all the questions. If you’re feeling overwhelmed, don’t sweat it! Our goal is to provide for our customers and to anticipate needs when it comes to their roof, whether brand new or on the way to being repaired or replaced. We don’t believe in stupid questions. Instead, we work to provide answers for any and all questions you have to the absolute best of our ability and will continue to be there to answer questions long after the roof has been repaired and/or replaced. Settling for a roofing company that doesn’t have your back 24/7 is a mistake. Why? Because when you do have questions or concerns, you won’t have the added comfort of knowing you’ll receive an answer and that the quality of the work being done is top notch. At Five Star Roofing and Restoration, our ultimate goal is happiness for you, your home and your roof. And that’s why we strive to provide excellent customer service in every step of the process, starting with helping you work through any and all concerns and questions you may have about our process, insurance claims, and your roof. Don’t see an answer to your question on this page? GIVE US A CALL TODAY! We’d be more than happy to answer your questions and listen to your feedback. At 5 Star Roofing and Restoration, every customer experience is important to us, and it starts right here.
Q. If I file a claim for damage, can my insurance company raise my rates or penalize me?
Insurance companies do not raise your policy rates when damage is caused by an “Act of God” (weather or natural disaster). These fall into the category of no-fault claims and that means you won’t be paying extra when collection time comes around, so no reason to sweat it!
Q. How long will it take to complete my new roof?
A: The claims process typically takes about four weeks. Once the inspection is done, the claim has been filed, insurance approves the replacement, and then the project will be scheduled for installation. Once the roofers begin installation, it takes an average of one to two days to complete most projects and we’re happy to work around your schedule to make sure we’re not inconveniencing you in any way during the process. We look forward to working with you!
Q. Does 5 Star Roofing and Restoration have insurance?
Absolutely. 5 Star Roofing and Restoration has $1,000,000 General Liability and Workman’s Compensation coverage. This type of coverage protects the property owner as well as 5 Star, so you never have to be concerned about accidents or liability issues. We believe that customer satisfaction and peace of mind is of the utmost importance, so we strive to bring you service you can rely upon in every sphere of your roofing experience.
Q. What if my insurance estimate is different than 5 Stars estimate?
If your adjuster is called out before the 5 Star company inspector, the adjuster may overlook damage that our inspectors are specifically trained to find. If the adjuster has already done an inspection and the estimate differs from 5 Star’s estimate, we will need to send them an estimate of our findings. This extra step can be avoided and time saved by calling us first for an initial inspection. Our estimates are made using Xactimate® pricing, the same pricing software used by most insurance companies.
Q. How do I file a claim with my insurance provider?
A: Our expert insurance restoration specialists will work through this process and make sure you understand each step. Once the 5 Star roofing inspector has performed the free assessment, we will call your insurance company with you to complete this process.
Q. Do I need to get two or more estimates?
No, additional estimates are not necessary. Your insurance company will determine the scope of work that they expect to be completed. 5 Star Roofing and Restoration uses the same gold standard software as most leading insurance companies for measuring and pricing including Xactimate® and EagleView®. It is our goal to make sure you do not pay anything out of pocket except for your deductible. We will work with your insurance company to make sure they cover all costs so that you don’t have to do more than you absolutely have to when it comes to your roofing repair and/or replacement. We’re happy to help negotiate. After all, roofing is in our blood and we’re here to help.
Q. Should I call my insurance company before I call 5 Star?
You should call 5 Star first for a free inspection to determine the extent of the damage.  We’re thrilled you’ve chosen 5 Star as the roofing company of your choice and we’ll stop at nothing to live up to the expectations.
Q. What is my time frame for filing a claim?
Insurance companies typically only pay claims for damage sustained and fixed within six months to one year of the event.
Q. What problems can arise from storm damage?
Shingles can curl, crease, or blow off completely as a result of strong winds. Loss of shingles makes the roof vulnerable to water damage. Pitting and mold caused by storm damage can lead to premature shingle aging and should be caught early to prevent leaks. Additionally, damage to gutters, siding, windows and insulation can result from just one storm.
Q. How do I know if I qualify for a new roof?
Often, property owners are unaware of sustained damage until leaks develop. If your geographic area has had a severe storm in the last few years, there is a possibility that roofs in the area have been damaged. Roof damage is not always visible to the untrained eye. Aside from leaks, hail can cause pitting, mold and untimely aging of the shingle. A good portion of our customers had no idea they had sustained any damage. It is highly advisable to have a professional come out to perform an inspection and set you on the road to recovery and better protection from the elements. Your roof is an investment and requires care that most people just neglect. This eventually leads to bigger and much deeper issues. Don’t be caught unaware! Call 5 Star Roofing and Restoration today for more information on how we can help you file a claim for a new roof.
Q. Do I have to pay 5 Star for their claims assistance?
No. Free claims assistance is one of the many benefits of working with 5 Star. Our professionals have years of experience and make the claims filing process easy.
Q. How can 5 Star Roofing help me?
Our professionals perform a free inspection to assess the severity of your hail, wind, or water damage. We will also provide an insurance restoration specialist to work directly with your insurance company at no cost to you. At 5 Star Roofing and Restoration, our goal is to provide our clients with roofing repairs, maintenance, replacement and protection they can trust at affordable prices by professionals. We strive to provide careful consideration and a job well done that you can count on to protect the massive investment that your home is for your family. Don’t be caught blindsided by the shock of a damaged roof. Let us help you discover the damage, file a claim and put your roof on the road to recovery. Call TODAY!

Factory Roof Repairs


We’re a fully certified GAF roofing contractor with over 40 years of experience. Give us a call for a free estimate at 205-858-9583.